FAQ
Product Questions
How do I install my pram stickers?
Our reflective pram stickers are simple to install.
- Clean and dry the area you are planning to stick the sticker
- Peel the sticker from the backing
- Apply to the area and smooth down
The adhesive cures over the next 24 hours, so if you are not happy with the placement, you need to adjust it ASAP before it fully cures
Where should I install my Reflective Pram Stickers?
We recommend a minimum of 3 stickers, 1 sticker on each side of the pram and 1 on the front bumper. You want to place them somewhere that will not be covered up by your pram itself and that will be visible to car headlights if you are walking along the pavement. Your stickers packaging has a handy guide showing where we recommend the product should be placed.
If you are not sure where is best for your pram, you can always contact our customer service team via Instagram, just DM us at @twinkle_safe
Can I use the stickers on fabric?
Unfortunately, no, our pram stickers are just designed for metal and plastic at this time. We plan to create a fabric product soon, though, so watch this space.
Can I use the stickers on metal?
Yes, metal is a great material to stick our stickers to. Just make sure you are happy with the placement because the glue cures in the 24 hours after placement.
Can I used the stickers on plastic?
Yes, plastic is a great material to stick our stickers to. Just make sure you are happy with the placement because the glue cures in the 24 hours after placement.
Can I use the stickers on other items like scooters and trikes?
Yes our stickers are also a great option for your kids scooters and similar items. Just make sure you are sticking the stickers to metal or plastic and are happy with the placement because the glue cures in the 24 hours after placement.
How do I remove my stickers?
If you have only just put the stickers on in the last few hours, you should be able to easily peel them off and adjust them.
If you have had you stickers on your pram for longer than 24 hours, you will need to gently heat the stickers prior to removing them. We have found that if you use a hairdryer to heat the sticker for approximately 10 seconds, waiting for a few seconds for it to cool slightly and then peeling them, they come straight off. Any glue residue should be easily wipeable. Be careful to not burn your fingers.
Please note, that once you have taken you stickers off, they cannot be reused
I have just bought a new buggy and want to transfer the reflective stickers to the new buggy, can I do this?
Unfortunately, our products are not reusable, due to the weather proof glue. They are designed to stay on your buggy for up to 5 years without falling off, so the glue needs to be strong.
However, our affordable price point should mean you can purchase another set without breaking the bank.
I have a double pram, where should I place the stickers?
Our reflective pram stickers come with 4 stickers per pack, meaning if your pram is extra wide you can place 2 stickers on the front bumper, then 1 sticker on either side. Just remember to place them on metal or plastic and clearly visible to a passing cars headlights.
If you are not sure where is best for your pram, you can always contact our customer service team via Instagram, just DM us at @twinkle_safe
Orders & Returns Questions
Where can I buy Reflective Pram Stickers?
Currently you can only buy our Reflective Pram Stickers from our ecommerce site www.twinklesafe.co.uk. If you are a retailer and would like to stock our products, then please reach via our contact us page.
Do you do other colours or designs of your Reflective Pram Stickers?
At the moment, we only have white sticker in a modern, minimalist design. However, look out for new designs and sizes come in the future.
Do Reflective Pram Stickers make a good gift for expected parents?
Yes! Reflective Pram Stickers make a great gift for expectant parents, as they are affordable and practical
When will I receive my order?
Once you have placed your order, please allow 5-10 working days for us to pack, ship and deliver your order via our delivery partner. However, if over 10 works days have passed and you have still not received your order, please reach our via our contact us page.
How do I return my stickers?
If you are not wholly satisfied with your order, please email our customer service at Ellie@twinklesafe.co.uk. Our return address is:
Twinkle Safe
Unit TC05
1 Rocky Lane
Aston
Birmingham
B6 5RQ
1 Rocky Lane
Aston
Birmingham
B6 5RQ
Please note, we do not accept returns for products which have been opened and/or used.
Why do you not offer free delivery?
Unfortunately, we are a small business and we wanted to keep the price of our Reflective Pram Stickers low and affordable, we do not have the margins to offer free delivery at this time.
I have an offer code, how do I redeem it?
Enter your offer code at checkout to redeem your offer.
I’m from overseas, do you ship to outside the UK?
Unfortunately, at this time we do not ship outside the UK.
Other Questions
How do I contact the customer service team?
Please contact our customer service team via our contact us page and one of our team will get back to you within 5 working days. Or alternatively, you can speak to one of our customer service team is you DM our Instagram handle @twinkle_safe
I am a parenting influencer, can we collaborate?
We love to hear parenting influencers and partners who we could work with - please reach out via our contact us page and we will get back to you within 5 working days.
You still have not answered my question...
Please reach out to our customer service team via our contact us page and one of our team will get back to you within 5 working days. Or alternatively, you can speak to one of our customer service team is you DM our Instagram handle @twinkle_safe